Woodfin Faithful Friends Customer Rewards Program
Terms & Privacy Policy
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Terms & Conditions


The Woodfin Faithful Friends Customer Rewards Program is open to all Woodfin residential customers 18 years and older. Woodfin account must be in good standing. One membership per household.

Your membership is nontransferable and is subject to present and future program rules.

Your membership is valid for any goods and services provided by Woodfin.

Woodfin may at any time, terminate or modify the Woodfin Faithful Friends Customer Rewards Program and will notify members of such changes by posting the changes on Woodfin's Web site: www.askwoodfin.com.

As a member of the Woodfin Faithful Friends Customer Rewards Program, you will earn 1 Woodfin Paw Point for every $1 you spend on qualifying purchases. To earn Woodfin Paw Points you must enroll in the Woodfin Faithful Friends Customer Rewards Program. Enrollment will not be completed until your email address has been verified. Your Woodfin account can be accessed 24 hours a day, 7 days a week. Woodfin Paw Points will post to your account approximately 24-48 hours from date on qualifying purchases.

Woodfin Paw Points have no cash value and are non-transferable.

Unless otherwise stated, Woodfin Paw Points' discounts may not be combined with any other promotion, special offer or discount offered by Woodfin.

The following items are considered non-qualifying purchases for which Woodfin Paw Points will not be awarded: purchases made for resale, sales tax, state fees, and other excluded charges. Other exclusions may apply.

Woodfin reserves the right to freeze/cancel any Faithful Friends Customer Rewards membership in the event of a past-due balance or default on the affiliated account or any other Woodfin account.

You may cancel your membership at any time by notifying Woodfin via contact format at askwoodfin.com, e-mail or in writing.

You may view your account activity online at askwoodfin.com. For information about your account, contact Woodfin customer service.

The content and information displayed on askwoodfin.com is the property of Woodfin and is collectively referred to as "Woodfin Information". The downloading, reproduction, or retransmission of Woodfin Information, other than for non-commercial individual use, is strictly prohibited.

Askwoodfin.com may contain or reference trademarks, patents, copyrighted materials, technologies, products, processes or other proprietary rights of Woodfin and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, technologies, products, processes and other proprietary rights of Woodfin and/or other parties is granted to or conferred upon you.

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorized Woodfin representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this site).

Woodfin Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Woodfin and/or other parties shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Woodfin reserves the right to make changes, corrections, cancellations and/or improvements to Woodfin Information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

We have provided you with a unique password so that access to information related to your transactions can be restricted to the Woodfin Faithful Friends Customer Rewards member. It is your responsibility to protect the confidentiality of the password. Woodfin assumes no liability for any access to information or transactions that are executed with the password provided to you. The Woodfin Faithful Friends Customer Rewards Program is brought to you by Woodfin. By becoming a member of the program, you agree to receive advertising, marketing materials and other communications from Woodfin.

Membership rules are void where and to the extent prohibited by law. Taxes may apply where required by law. The laws of the Commonwealth of Virginia apply to this program and you agree that any claim related to the program will be brought in the Commonwealth of Virginia.


Privacy Policy


Personal Information:

We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.

We collect information regarding your interactions with our web sites using cookies or clickstream technology.

Uses of Information:

Woodfin does not sell, rent or trade personal information to third parties.

Woodfin reserves the right to audit members' accounts at any time and without notice to ensure compliance with these Terms and Conditions and all applicable Woodfin rules and regulations.

Your personal data will only be used to provide information and services to you by Woodfin, our subsidiaries and service providers. Your information will not be sold to any third party entity.

Important information:

Woodfin does not knowingly collect information online from children under 13.

Woodfin values customer relationship and is committed to professional and responsible information-handling practices.

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