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Testimonials - Customers Sing Our Praises

The best way to assess a company's performance is to find out what the customers say. At Woodfin, service is the top priority, and we satisfy dozens of customers every day. Please read these words of praise that our customers have sent to us:



Dear Manager,

I am pleased to submit this letter of commendation on behalf of one of your servicemen, Mr. David Despen. Two weeks ago he serviced my air conditioner. Presently, I live in Griffin, GA. and through his professional assistance, he was able to give me full details on the problem by phone. He was most helping in informing me what was wrong and the cost. There was no need for concern. I am most appreciative of Mr. Despen's professional manner. It really put my mind at ease that the job was done well. The tenant living in the house says everything is fine and the house is nice and cool. Mr. Despen did a good job under the circumstances, and I would appreciate you sharing this note with him.

Sincerely,
A please customer
Laura N. Hewlett

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Dear Mr. Bailey,

Daniels installed the heating and cooling system in my home in 1965. Then in 1977 you became our contract supplying oil and service. You have serviced old systems, installed new ones always doing the right thing - even coming quickly when I call.

The week of May 3, having a new system installed has been the deciding factor of my opinion of Woodfin. What do you think I am going to say? It's been hair raising!

The gentlemen that showed up for the installation listened to me for a few minutes and wanted to run and hide! Venting was a problem and the day ended with a lot of discussion of where and how. They wanted to cut down bushes in the front of the bay window on the front of my house. I was in the middle of the discussion - not liking a thing that I was hearing - a privilege that an 82 year old can't have involving her property! (Just ask Ernie if I know what's going on in this house - years ago experience that he had with me - which he reminded me of the morning of January 26 when I called in for help that I had water in my oil tank!)

Chuck and Taylor came to my rescue as what to do for venting, even though what they did was what William and I agreed on the day that I signed the contract. They did a great job! I went from tears to laughter!

Now, my accolades go out to all that had a part in this job - plumbers, electricians and helpers.

I am a 100% supporter of Woodfin! As I told my neighbor who used to be a Woodfin customer, "you get what you pay for"!

Sincerely,
Sarah Neels

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John,

I am writing to tell you of the outstanding experience Dan and I recently had with two of your employees. Chuck Banner and Taylor Way two weeks ago installed a new furnace and water heater in our home. Had I been their teacher and were giving them a grade, it would have been an "A+".

They were excellent workers and such pleasant and polite men. They had to put up with our "hyper" puppy and did so without complaint.

I really appreciate and commend workers such as these.

Peggy & Dan Stevens

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Steve,

Thank you for installing Atmos Air purification systems throughout our Athletic Training room, our new practice facility, and business offices at the Kansas City Chiefs. I wanted to inform you that we have enjoyed and benefited from better air quality throughout the 2009 season.

With the scare of H1N1 virus and other seasonal flu viruses during 2009, your system has apparently reduced the number of players being subjected to such illnesses. We have noticed since the Atmos Air Purification system installation, fewer incidences asthma and allergy related episodes. This has been extremely beneficial due to the Midwest Kansas City area and the exceptionally high pollen and allergies in the spring. We are looking forward to continued use of your purification system as it will bring continued health benefits, as well as cost benefits.

Secondly, I have installed a home unit at your suggestion. My family has noticed a huge difference in air quality throughout our home. My children have benefited greatly from the purification as it relates to their annual spring allergies.

Steve, with the benefits the Kansas City Chiefs have experienced throughout the 2009 season I look forward to highly recommending the Atmos Air System to other organizations and players for their home use also. Thank you for your assistance and providing a product that delivers. Please let me know if I can help as a reference.

Sincerely,
Dave P
Head Athletic Trainer
Kansas City Chiefs

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To Whom It May Concern:

We are writing in regards to the service we received today from two of your plumbers. We called Woodfin very early in the morning due to an engagement ring being flushed down the toilet. We had one plumber report and then later someone else came for back-up. Their names were Neil and Bryant. Neil got to our house very early in the day and Bryant came a little later. The day was very long and many times I felt very frustrated but you could never sense any frustration from Neil or Bryant. Both were very patient and creative in all the ways they tried to find the engagement ring. We were around them all day hovering in anticipation and they worked extremely hard, trying one strategy and then the next searching for the missing ring, and trying to get it out of the pipes. Never once did they sigh or grumble even when my husband and I were. They were very patient and kind throughout the whole experience.

I just wanted you to know that we have never received such good customer service as we did today from these two men. It felt that they really cared about finding what we had lost. Their patience and work ethic is commendable and we just talked about how ingenious they were all night.

Please pass this on to these two men. Their hard work really meant a lot to us.

Jay and Melissa Hess
Sandston, VA

P.S. They found it 3 feet from the main sewer line!

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To Woodfin,

WOW! Just had to send you a great big thank you for convincing me that my old ductwork, furnace, and crawlspace needed replacing. I am so pleased with the work that your wonderful team did at my home. They were efficient, and polite, and patient with me (my staff affectionately calls me the woman with 10,000 questions). Their incredible work speaks for itself... I am amazed at how comfortable (and quiet) it is in my house now. I could get used to consistent temperatures throughout my home.

In an area where people are quick to complain about the least little things, I'm a firm believer in applauding a great job. You and your team did a great job with my variable speed heater, ductwork encapsulation. Thank You!

Barbara P.

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To Woodfin,

On 12/29/09 I had a small electrical job to be done, in order to be able to use our new food freezer.

Billy Cox arrived and I explained what needed to be done. He explained what he was going to do.

I was very pleased with his work and would surely recommend your service to anyone.

Thank your for sending Billy Cox to do our electrical work.

Yours truly,
Robert G.

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Gentlemen,

Kudos to your team! My late wife and I had been nursing a dinosaur of a converted coal-to-oil furnace for over thirty years. This fall it finally decided it was time to retire. After getting several estimates my housemate, Steve Hamilton, and I chose your company (neither the highest nor the lowest bid). Our discussion was based on both the reputation of Woodfin and the thorough evaluation by Carlisle Leggett.

The day the oil furnace was removed your "army" arrived in four trucks. It took a full day of pipe cutting, electrical work, unbolting, swinging sledge hammers, and hauling well over 1,000 pounds of scrap metal away to rid us of the "monster." The new furnace was delivered that afternoon. The crew cleaned up the debris, swept the floor, and left the area ready for the next day's installation.

The installation went very smoothly. Both the demolition and installation crews are to be commended. They were polite and patient with answering our questions. We were especially impressed with their attitudes. With that many people working in tight quarters we heard no complaining or arguing, instead we heard laughing and kidding among the guys. Both Rod Hundley and John Hairfield were extremely knowledgeable and kept things well organized. The end result was a new, working furnace and a toasty house!

Please pass on our thanks to everyone involved.

Sincerely,
Steve M. and Steve H.

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Jack,

I wanted to give you some feedback on 2 of your employees. Our 23-year-old electric water heater gasped its last breath recently. We decided to purchase a tankless system. Kevin Agnew came by the house within a few hours. He was friendly, knowledgeable and professional. He arranged for the new system to be installed in just 2 days. He really did a great job.

Steve Club was assigned the task of installing the unit. He arrived at the house at about 9 a.m. and worked all day and part of the night getting it installed properly. There were several challenges in the installation, as you would expect with an older home. Despite these obstacles, Steve remained on the job without complaint. He recognized that we needed hot water and wasn't going to leave until the job was done. I think he left at 8 p.m. that night. He did a fantastic job and left the site clean and orderly.

I would have no hesitation in recommending either of these gentlemen to friends of mine.

Sincerely,
John B.

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Dear Jack:

I have so many to thank at Woodfin for so many things, I hardly know where to start.

First, there was William Davis, who did a superb job of convincing us that Woodfin was the company to install our new heat pump system, and stand behind it. And, did you ever!

I appreciate so much the extent to which your company went...and virtually everyone who came to our house, to be sure that the system was functioning as it should. The first crew was a pleasure to work with and very competent, and should not be found at fault for having to deal with what turned out to be a computer error.

The second crew, dispatched by Rob Bailey and overseen by Steve Walsh and Charlie Martin, would be a credit to any company anywhere in the world. Adam and Taylor were so down-home and friendly, you tended to forget how totally capable and smart they really are. Also special thanks to Travis Litchford who was probably the very first person to accurately diagnose the problem, and exuded the quiet condifence of someone who believed in both himself and the company.

There is a pattern here, and clearly it comes from the top. You have a company that represents all the best things that made America great...qualities some have forgotten.

I will never forget the extraordinary efforts and extraordinary people from Woodfin whose good work will cool our house and warm our hearts for many, many years.

Sincerely,
Charles F.

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Dear Kevin:

Good evening! Hope you are enjoying your vacation. Just a note of thanks for the professional and courteous services rendered by Neill and Keith for my kitchen renovation. Both plumbers were polite, efficient and professional in performing the plumbing tasks to update my kitchen.

Too frequently, consumers only contact companies when their associates do not perform up to standards. Please accept this written correspondence to inform Neill, Keith and the Woodfin family that I shall remain a committed customer to the Woodfin Home Team! Kevin, please ensure a copy of this correspondence is filed in respective personnel folders to ensure the two men, who performed services, receive accommodation for their dedication to their company mission, faithful service to customers!

Have a great day and enjoy your vacation!

With appreciation,
Barbara A. B.

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Dear Mr. Bailey,

It is exactly 5:35am and I'm writing a letter of thanks and appreciation, that is long overdue. For the above and beyond work that was done on my furnace on July 17, 2009 by Chris Lewis. I watched him work and I know how thorough he did his job. He was friendly, kind, courteous, respectful, and easy to talk to. Everything that needed cleaning on my furnace he cleaned, and replaced filters as needed. When he left his work area, I did not have to go back and clean up behind him. I was very very pleased with the way my furnace even sounded. It was obvious that the work he did, did the trick because I was burning lot of oil just to heat my water. I've seen a big difference in my oil usage already. Should I ever need a service tech. please make it Chris Lewis that you send to my home. Thank you and thanks to Chris Lewis for taking pride in his job. Chris deserves for his boss to know that when he's in the field, he represents Woodfin Oil well, with an excellent work ethic and camaraderie with his clients.

Thanks Again,
Ms. Denise R. W.

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Dear Woodfin,

Recently, I engaged Woodfin Oil for a home HVAC inspection/maintenance appointment. This was the first time I have called your company, having patronized others in the general area that I have known. The technician who came, Micah Groome, delivered a service that exceeded expectations.

Mr. Groome was most professional and friendly. He was more than a mechanic delivering on a job, rather a great ambassador for your company. It is often rare to find such people who display the characteristics on the job that you try to instill in training. It is a direct result of exposure to him that I will become a Woodfin customer.

Please extend recognition to Mr. Groome in whatever manner your company provides for good customer service.

Many thanks as well, John, for being a good corporate citizen of Hanover. We appreciate our business and all that you do for our community.

Yours truly,
Dave

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Dear Woodfin,

Please commend Kyle Vickery on his promptness and professional work at my home after hours.

My sink was stopped up and I was due to leave on vacation at 7 am the next day.

Kyle un-stopped my main drain at 10pm and I did not miss my cruise ship the next day.

He is certainly an asset to your company.

Barbara

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Carlyle,

This note is long overdue.

We want to say thanks to everyone associated with the work done at my home recently. You may recall that we converted from oil to natural gas, from air conditioner to heat pump, from water heater to tankless, and installation of fireplace logs.

Although Shirley and I suffered from sticker shock initially, we feel that we received great value and service for the price. Besides yourself and the HVAC crew of Adam and Steve, we want to commend Kevin Agnew and his Plumbing crew of Steve and Javier. At all times they were professional, knowledgeable, personable, courteous, reliable/punctual, and above all kept things as clean as possible, considering the nature of the work they did.

As a side note, I want to let you know that because of your performance with my home conversion, Woodfin is now being included and is a part of my employer's varied business activities. Case in point is the security systems that are currently being installed at 3 of our self storage facilities, for approximately $13,000. Barbara McCauley owes you a dinner.

In addition, the construction company is currently evaluating a quote from Woodfin for fuel purchases. Last year we purchased in excess of $275,000 in gasoline and diesel fuel. Furthermore, we intend to use Woodfin for HVAC and Plumbing service and repair at our rental properties. All of this is a result of your sales ability, experience, and knowledge in helping us decide on what to do with our outdated home systems.

Shirley and I look forward to dealing with you and Woodfin for many years to come.
Thank you for everything you have done!

Buddy and Shirley Patterson
Fred G (Buddy) P., Vice President/Controller:
S. W. Funk Industrial Contractors, Inc

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To: Woodfin (Electrical Department),

I would like you to know how pleased I was with the service that was rendered by Jim Kaneer and Brian Palmore, when they came to my house on April 29th, 2009.

They solved my electrical problem in a very professional and timely manner, and neat way.

Your company should be proud of these two employees.

Yours Truly,
Robert P. G.

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Dear Leo,

As you know, recently I had a tankless water heater installed in my home. The entire process was flawless from start to finish. Thanks to you and the other employees involved, I felt very confident throughout the entire installation. I was given an explanation of the systems currently available and everyone was very knowledgeable of the efficiency of each. This made it very easy for me to decide which system I should choose. I was impressed with the service I received from the technicians responsible for my in home installation. Steve and the other members of the Woodfin team did a great job. They made sure every detail was complete, in proper working order and they cleaned up everything before they left. On the first day of installation I had just gotten home from work, Steve was on his way out after an extremely long day and I'm sure he was ready to go home. Instead, Steve got out of his truck, and he took the time to introduce himself to me, let me know he had been running the job and reassured me that if there were any problems to let him know. This really set the team apart.

It's the little things that make a BIG difference. Woodfin employees demonstrate true customer service. During these current economic times this is what will set Woodfin apart from all of the rest.

Please let everyone know within your organization know that they make a major contribution to the Woodfin sales team, from the receptionists to the technicians.

I look forward to future quality service.

Best Regards,
Sam S.

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To Whom It May Concern,

I am writing to commend Mr. Chris Lewis to you. Mr. Lewis repaired our furnace in our old educational building today. He came last night to ascertain the problem, ordered the part and was back this morning to finish the job. He was prompt and polite. He explained every aspect of the job as he worked and advised me on the cost and parts needed for the repair. He made the repair in less than 24 hours after the call was placed to you. We are very appreciative of his service.

Mr. Lewis represented your company well. I commend him highly to you.

- The Rev. Vallerie F. K.

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Jack,

Malcolm could not have been any more professional!!! He is a true asset to your company All Secure. He explained everything to me as he went along and mentioned that the problem could very well have been the fact that the box full of wires had ben left open in the rain. I was also very impressed that he even insisted on wearing shoe covers whenever he came into the house, and that was done on a beautiful day outside. Malcolm took the time to make sure that everything was neatly done and cleaned up after himself. I know that these are just little things but put them all together and they make a wonderful impression not only about Malcolm but hopefully about All Secure.

In my conversation with Malcolm he was able to confirm that if we have problems with our security system that in fact All Secure would be able to work on the system. That was music to my ears because the company that installed the system is no longer in business. Ernie and I weren't really sure what we would do if we needed to have the system serviced. Now I know!

- Michele Y.

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Dear Woodfin,

After ten years of satisfied customer satisfaction with Woodfin, the recent introduction to two young men has caused me to write to you regarding the excellent service I have consistently received from any employee with whom I have had contact at Woodfin - from Sandy who answers the telephone, to the technicians and sales representatives. I have been the recipient of consistent, competent and accurate information delivered in a patient, thorough manner.

It is on the occasion of the recent removal of my aging furnace, immediately followed by the purchase and installation of a heat pump system, and the two young men who were assigned as the crew, that I felt compelled to write to you.

I initially met with Chris Sweet who provided me with knowledgeable information in a professional, confident, non-aggressive manner regarding the entire transaction from oil furnace to heat pump. It is obvious that Chris knows his product and believes that both the product and the company for which he works are the finest.

The primary reason for writing this letter is to inform you of the dedication to excellence exhibited by Christopher Beck and Corey Parrett.

I cannot say enough about these two young men who are bright, competent, hard-working, smart, mannerly, polite, attentive to detail and knowledgeable in their field.

Their work ethic is unprecedented and extraordinary. Whether they were working in separate parts of my home or side-by-side, it was obvious that they are a team - a team which respects one another, likes one another, supports one another and has fun.

Chris and Corey worked steadily from their time of arrival till the end of their work day (with a brief lunch break).

Woodfin should consider itself privileged to have Chris and Corey in its employ, and to provide incentives to retain them. They are a valuable asset to a company which excels, and I hope that Woodfin has as its goal to do what it takes to keep them there.

I personally consider it to have been a privilege to observe Chris and Corey, who both exhibit qualities which seem to be lacking in the young masses in today's world.

- N. Pamela T.

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Dear Woodfin,

I wanted to drop you a line to say "Thank You". I don't know who to direct this to but I'm sure it will get where/to whom it should.

Yesterday a crew was at my house to put a new fuel tank in, clean and seal duct work, put in a heat pump and all the related work that they needed.

The group worked together well, were neat, clean, polite, pleasant, efficient and explained things to me when I asked questions.

Too often people complain about service people - but forget to say anything when they do a great job.

Thanks for the great crew that did the work for me.

- M. J.


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