1 SERVICE EXCELLENCE: We are committed to developing hardworking, friendly, and loyal employees who will build long lasting customer relationships.

2 OUR OFFICE STAFF: Our phones are answered by people not machines - no need to leave a message and hope someone calls you back. And if you're watching this during business hours, you can even chat online.

3 OUR COMPANY: We have been in business for well over 30 years. Watchdog Service guarantees we have the experts you can trust to do the job properly each and every time.

4 OUR 24-HOUR SERVICE: We offer true 24-hour service with an assigned technician on duty to take your emergency calls when needed.

5 OUR PEOPLE: We conduct criminal background checks and random drug tests on all our employees. We will only send the best and most trustworthy technicians into your home.

6 OUR CUSTOMER BILL OF RIGHTS: Woodfin customers enjoy a published Bill of Rights that can be viewed here.

7 OUR INSTALLATION TECHNIQUES: We are focused on providing top quality installations that will provide years of dependable service. Many companies try to throw a system in as cheaply as possible to have the lowest price. Our technicians are proud to put their name and ours on each and every installation.

8 OUR EXPERTISE: We have a state-of-the art, in-house training center to ensure that only the most skilled and knowledgable technicians in the industry will be sent to your home.

9 OUR COMUNICATIONS: Our Watchdog Report is mailed out each quarter and features many money saving articles and special offers.

10 OUR INTEGRITY: Integrity is not a word we use lightly. It is one of the Foundations of our business. Your satisfaction is 100% guaranteed.

11 OUR COMMUNITY INVOLVEMENT: Woodfin supports a wide variety of community groups from local sports teams to larger charitable organizations.

12 OUR DEPTH OF EXPERIENCE: Our management team has over 479 years of experience in the industry. This means we will quickly resolve any problem you may have with your home's mechanical systems.

13 OUR AFFILLIATIONS: Woodfin is an active member of many local and national trade associations such as the Retail Merchants Association of Richmond, The Air Conditioning Contractors of America, The Service Roundtable, Virginia Petroleum Jobbers, Oilheat Association of Central Virginia, and the National Association of Convenience Store Operators to name a few.

14 OUR TRACK RECORD: Unfortunately, industry figures tell us that each year one out of five HVAC and Plumbing Contractors will fail and go out of business each year. Our long history shows we will be here to honor our warranty obligations in the future.

15 OUR EXTENDED WARRANTIES: Our Woodfin Signature Series Equipment normally includes 10 year parts and labor warranties and plans for extended maintenance as required by manufacturers. And our 10 year clean duct warranty on our duct cleaning is unique in our industry.

16 OUR WATCHDOG TOTAL COMFORT WARRANTY: When we install your new system we guarantee your complete satisfaction with its operation and performance. Ask us about our "No Lemon" guarantee.

17 OUR FACILITIES: Many contractors work out of the back of their truck with a cellphone. While our primary office location is in Mechanicsville, we have several locations in the Central Virginia area that are staffed each and every day with someone that can help you.

18 OUR FLEET OF TRUCKS: Our service vehicles are all lettered with our company logo and computer dispatched to get to your home in the most efficient manner. They are well maintained so we will not leak oil on your driveway, and each vehicle is a mini-warehouse with thousands of dollars worth of inventory.

19 THE SIZE OF OUR TEAM: With over 100 vehicles on the road each day, there is a very good chance we have someone in your neighborhood to quickly resolve your problem. Unlike smaller companies with only one or two technicians, we always have someone that can fill in when others are out because of sickness or some other problem.

20 OUR HEALTHY HOME SOULTIONS: Whether it's allergies, asthma, mold, pollen, bacteria, viruses, or pet dander, we have patented, award-winning products that can clean the air in your home. We are certified in Indoor Air Quality Solutions by several industry associations.

21 OUR PAYMENT OPTIONS: We have a variety of payment options for oil delivery and service repairs. We have our own in-house financing available for many installations and relationships with several lenders for long term financing.

22 OUR LICENSING: We are fully licensed to do all of the work ourselves. Woodfin is registered as a class A contractor with the State of Virginia Board of Contractors and is licensed to do business in all local municipalities.

23 OUR WATCHDOG COMFORT PROTECTION PLANS: Woodfin offers a wide variety of service agreements that save you money by keeping your system working at peak efficiency and protecting you from costly emergency repairs.

24 OUR SALES STAFF: Our Comfort Consultants are veterans of the industry and many of them started in the industry as technicians in the field. They are constantly trained on new technologies of our industries and have all the skills to design a great system for your home.

25 OUR HOURS OF OPERATION: Our office staff answers your calls Monday through Saturday 8 to 5, and we provide Saturday service at no extra charge. Plus we're on call 24/7 for emergencies.

26 OUR WHOLE HOUSE ANALYSIS: Our inspection of your property will sometimes find that the true source of the problem is not with the equipment. When it is necessary to replace a system, our computerized heat gain/heat loss analysis will ensure that the system we install is the correct one for your home.

27 OUR EQUIPMENT: Every manufacturer selling products in our area would love to have Woodfin represent their line because we install and service their equipment properly and pay our bills on time. We believe that WE ARE THE BRAND and we recommend only the equipment that is best for your home and will provide the best value for your money.

28 OUR CUSTOMER REFERENCES: With thousands of satisfied customers, we will be happy to furnish the names of customers that will be happy to tell you about their experiences with our company. Many letters of praise are also posted here on this Web site and we are highly rated by such organizations as the BBB and Angie's List.